Colorado. Department of Health Care Policy and Financing. Office of Medical Assistance

As part of a comprehensive quality assurance effort, the Department required health plans to conduct the CAHPS 2.0H survey of both adults and children. As evident in the results, each health plan has its own strengths and weaknesses. The survey results can be used to identify opportunities for improvement within each plan and across all plans.

As part of a comprehensive quality assurance effort, the Department required health plans to conduct client satisfaction surveys to ascertain differences between managed care clients, fee-for-service, and primary care clients. The intent of the requirement is to obtain measurement of client satisfaction, improvement of services based upon satisfaction levels, and the provision of informed choice to clients as they move into managed care programs.